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Finance - Debt Management | Home Page > FAQ's

When do you visit Credit Control Division?

  • When your account is in arrears and you would like to make arrangement.
  • When your water or electricity is disconnected and would like a reconnection.
  • To have your Credit Check done when applying for connection of services.

When will my water or electricity be disconnected?

  • For residential accounts- when your account is in arrears for 30 days or more.
  • For businesses, unfortunately your account is not allowed to be in arrears.

How much do I pay if my water or electricity is disconnected?

  • At leas least a minimum of one third (33.33%) of your account if your services are cut off for the first time.
  • And 50% second time onward.
  • If you had an arrangement and you did not honor it at least a minimum of 50% of your account must be paid.

Who is allowed to make arrangements on his municipal account?

  • Any residential customer with a municipal account.
  • No arrangements will be done by a person other than the owner of the account.
  • No arrangements will be done for business accounts

When will the water and electricity be reconnected after a payment?

  • Allow the City of Windhoek up to 48 hours to re-open your services.

Does the Debt Management offer after hour’s services for example reconnection?.

  • No there are no after hours services.

Note: Always have your account number ready when doing enquiries.

Note: debt management does not deal with general enquiries.

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