NOTE: Click to expand the headings below

• Billing & Accounts

  APPLICATION FOR CHANGE IN CIRCUIT BREAKERS 

  Where to submit: Enquiry@windhoekcc.org.naWho to contact: Enquiry@windhoekcc.org.naEst cost: 0.00

  Attachments:

  Application for change in circuit breakers

  Application to receive monthly bill via e-mail 

  Where to submit: EnquiriesWho to contact: Enquiry officer who assisted the clientEst cost: None

  Client Account and Contact Details Update 

  Where to submit: Enquiry@windhoekcc.org.naWho to contact: Enquiry@windhoekcc.org.naEst cost: 0.00

  Attachments:

  In an attempt to optimize our service delivery, all CoW account holders are urged to accurately update all their contact details

  Debit Order Application Form 

  Where to submit: Cash HallWho to contact: 290 3777Est cost: no cost

  Attachments:

  This is the Debit Order Application form for CIty of Windhoek

  NON- RESIDENTIAL ACCOUNT 

  Where to submit: Enquiry@windhoekcc.org.naWho to contact: Enquiry@windhoekcc.org.naEst cost: 0.00

  Attachments:

  Application for the supply of Electricity /Water /Refuse Removal

  RESIDENTIAL ACCOUNT 

  Where to submit: Enquiry@windhoekcc.org.naWho to contact: Enquiry@windhoekcc.org.naEst cost: 0.00

  Attachments:

  Application for the supply of electricity /water /refuse removal

  RESIDENTIAL ACCOUNT - DISCONNECTIONS 

  Where to submit: Enquiry@windhoekcc.org.naWho to contact: Enquiry@windhoekcc.org.naEst cost: 0.00

  Attachments:

  Application for Disconection of electricity, water and refuse removal 

• Booking Forms

  Agostinho Neto park booking form 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Agostinho Neto park booking form

  Application for the use of Council Facility 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Booking form for both Olympia and Western Suburbs swimming pools

  Application for Tombstone and Memorial Work 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  APPLICATION FOR TOMBSTONE AND MEMORIAL WORK

  Booking forms John Ya Otto Nankudhu sport field 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Booking forms including Rules and Regulations of John Ya Otto Nankudhu sport field.pdf

  Booking forms Khomasdal sport field 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Booking forms including Rules and Regulations of Khomasdal sport field pdf

  Booking forms Sam Nujoma Stadium 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Booking forms including Rules and Regulations of Sam Nujoma Stadium 2021 pdf

  Booking forms UN Plaza Basket ball court 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Booking forms including Rules and Regulations of UN Plaza Basket ball court pdf

  Cremation Document Schedules 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Cremation document schedules

  Grave application Form.pdf 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Grave application Form

  Snyman circle booking form 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Snyman circle booking form.pdf

  Southern Entrance park lawn Booking form 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Southern Entrance park lawn Booking form

  UN Plaza Booking form 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  UN Plaza Booking form

  Undertakers Credit Application Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Undertakers Credit Application Form

  Zoo Park Front lawn Booking form 

  Where to submit: Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the schedule

  Attachments:

  Zoo Park Front lawn Booking form

• Business & Development

  Registration for Youth Entrepreneurship Development Programme (YEDP) 

  Where to submit: Economic Development officeWho to contact: 290 2325 / 3573Est cost: ----

  Downloads:FLYER

  Application - Forestry Related Products 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Forestry Related Products

  Application for Business Registration / Certificate of Fitness / Registration 

  Where to submit: City of Windhoek - Head OfficeWho to contact: 290 2496 / 2603Est cost: ----

  Attachments:

  555

  Application form SME Incubator Centre 

  Where to submit: Economic Development officeWho to contact: SME Development Officer: 290 2325Est cost: None

  Attachments:

  Please add to your application any additional information you have available on your business and future plans (e.g. brochures, leaflets, feasibility study or business plan, photos etc.) that will help us evaluate your application for a premises and assistance at the SME Incubation Centre.
  
  PLEASE ATTACH FINANCIAL RECORDS IF YOUR BUSINESS IS OLDER THAN 2 YEARS.

  Application to construct, erect and display outdoor advertising signage 

  Where to submit: Customer Care CenterWho to contact: Customer Care Officer : 290 3002Est cost: depends on advert size

  Attachments:

  When an application is submitted it must be accompanied by the following documents with the minimum criteria and requirements, as stated below. For temporary signs, Council will specify the needed documentation, per application:

  1. A locality plan and site plan of the site, including the relevant Erf Number and contours (1m), on which the advertising sign or advertising structure is to be erected or displayed, drawn to scale showing every building on the site, position of any Council water, sewerage, storm water drainage, electricity installation, or any other installation situated on the site, and the position with dimensions of the advertising sign or advertising structure in relation to the boundaries of the site;
  2. A clear drawing sufficient to enable the Council to consider the appearance of the advertising sign or advertising structure and all relevant construction detail, and elevations and sections to a scale of 1:100;
  3. A structural engineer, professionally register in terms of the Engineering Profession Act, 1986 (Act 18 of 1986), must take full written responsibility for all structural work contemplated by the applicant, and a certificate from such an engineer must be submitted with the application;
  4. A full description of the materials and finishes to be employed must be provided on the structure plan, approved by a structural engineer, with elevations and sections;
  5. An artist's impression of the final product in its setting (i.e. a photo of the site with a superimposed structure on it – as close as possible to the correct scale and size of the sign);
  6. Correct site information according to the Town Planning Scheme with a written approval of the registered owner of the property; together with copies of the applicable Title Deed.
  7. An approved Surveyor General (SG) diagram of the site or a copy of the general plan.
  8. Certified proof of the land-use rights in terms of the relevant Town Planning Scheme as amended from time to time.
  9. Council may require the GPS point of exact location of the structure, if needed.
  10. A power of attorney and signed agreement / letter by the owner of the land on which the sign is to be erected or displayed or by his agent authorized in writing by such owner.

  Application to Discharge Industrial Effluent 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Application to Discharge Industrial Effluent 2020

  Bokomoso Application Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Business Application Divisions Approval Form 

  Where to submit: Business Registration Counter at Customer Care Centre at the Head OfficeWho to contact: 290 2496 / 2603Est cost: ----

  Checklist for Certificate of Fitness 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Checklist for Certificate of Fitness

  Development Training Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Estate Agents Application Form 

  Where to submit: Customer Care CenterWho to contact: Outdoor Advertising Officer : 290 3002 / 290 2576Est cost: See Tariffs

  Attachments:

  http://www.windhoekcc.org.na/info_tariffs.php

  Industrial Stalls Application 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Investor Contact Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Abridged Investor Contact Form

  Oshetu Market Development Training Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Sand Mining Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  APPLICATION FOR PERMISSION TO ABSTRACT SAND AND GRAVEL IN THE CITY OF WINDHOEK  JURISDICTION 

   

  Sound Permit Consent Form 

  Where to submit: Customer Care CenterWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: ----

  Attachments:

  Sound Permit Consent Form

• Certificate of fitness

  Affidavit for deregistration of business 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Application for change of address 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Application for duplicate form 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Change of business ownership form 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Change of business trade name form 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Change of nature of business form 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  Credit check for certificate of fitness 

  Where to submit: Customer CareWho to contact: 061 290 2489Est cost: none

  New Application 

  Where to submit: Customer CareWho to contact: 061290 2489Est cost: None

  Renewal Application 

  Where to submit: Cutomer CareWho to contact: 0612902489Est cost: none

• Urban and Transport Planning

  Application For Building Plan Copies 

  Where to submit: Building Control, Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the paper size to be copied

  Building control price list 

  Where to submit: Offices 513 to 520, 5th Floor, Town HousWho to contact: 0612902386/3673Est cost: no cost

  Attachments:

  The Council of the Windhoek Municipality, under Section 30(1)(u) of the Local Authorities Act, 1992 (Act No. 23 of 1992) has determined the following fees, charges and tariffs with effect from 15 July 2019.

  Building Control Regulations 

  Where to submit: Building Control Offices - Town\\ KatuturaWho to contact: Tel:290 2066, 290 3676, 290 3673, 290 2084 and 290 2578Est cost: No Cost

  Building Plan Check List 

  Where to submit: NoneWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: No costs

  Compliance Certificate Application Form 

  Where to submit: Building Control, Customer Care in TownWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: N$ 767.00 for Windhoek areas / Khomasdal & Katutura Areas / Otjomuise is N$154.00

  Engineer's Letter 

  Where to submit: Building Control, Customer Care in TownWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: If it is required, it is attached to the building plan submission form

  Memorandum of Agreement 

  Where to submit: Building Control, Customer Care in TownWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: If it is required, it is attached to the building plan submission form

  Neighbour Concent Form 

  Where to submit: Building Control, Customer Care in Town / KatuturaWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The consent letter is attached to the plan submission

  Submission Form for Building Plans 

  Where to submit: Building Control, Customer Care in TownWho to contact: Tel: 290 2386 / 2578 / 3676 / 2084Est cost: The cost depends on the additional square meter to be build

  Urban Planning Applications Rules and Requirements 

  Where to submit: Offices 513 to 520, 5th Floor, Town HouseWho to contact: Tel: 290 2378, 290 2294, 290 2332 and 290 2042Est cost: No Costs