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General Information – Application

  • A personal application may not be done on behalf of another person. Applications on behalf of companies/institutions/organisations must be signed by a director or duly authorised representative and the application must bear the official stamp.
  • An identification document must be produced with the application. Please state the type of identification (e.g. Namibian ID, German Passport, etc.) on the form.
  • Please show the Title Deed or, if the property to be serviced is rented, your Lease Agreement to the enquiry officer.
  • Please remember to fill in a disconnection form when vacating the premises as you remain liable for the basic charges and consumption of electricity and/or water until a completed disconnection form is received and processed (an acknowledgement will be handed to you).

Accounts

  • Scrutinise your account regularly and report any discrepancies as soon as possible to our enquiry desk. • Keep your receipted statements on a safe place for future references.
  • Read our monthly newsletter (Aloe) as it contains important information.

Payments

  • Municipal service accounts are mailed about the 25th day of each month. If you have not received your account by the 5th day of the following month, please contact our enquiry officers immediately (telephone No. 2902105). • Your account must be paid not later than the 15th day of the month following the month in which the account was rendered. If the 15th day is not a working day, the next working day will be the last day for payment. Please pay your account as early as possible to avoid the long queues at the month end and the last day for payment.
  • If your account is not settled by that date, the electricity supply will be disconnected without further notice and will only be restored against payment of reconnection and late fees as well as an additional security deposit.
    • Call Centre / Enquiry Desk | 290 2105 | 290 2222 | 290 2224 | 290 3143 | Email:
    • Revenue Collection Section | 290 2127 | 290 2139 | 290 2232 | 290 2540 | Email:
    • Clients Accounts Section | 290 2219 | 290 2242 | 290 2560
    • Metering Section | 290 2022 | 290 2135 | 290 2213 | 290 2221 | 290 2566
    • Non-Metering Section | 290 2021 | 290 2220 | 290 2483 | 290 2644
  • The City of Windhoek provides the following payment options besides the payments made in the cash halls.
    • Payments over the counter at FNB (should have a copy of their municipal account)
    • Payment at any Nampost offices countrywide (should have a copy of their municipal account)
    • Internet payment ( clients of all banks)
    • ATM payments (FNB clients only)
    • Credit & Debit Card Payments at Municipal office at Katutura Customer Care Centre and in Town only.
    • Payments over the counter at other banks: Bank Windhoek, Standard bank and Nedbank must reflect the following banking details: Bank Name: First National Bank
      Branch Name: Windhoek Corporate Suite
      Branch Number: 281872
      Account Number: 62012146115 OR 55500033613
      Beneficiary Name: City of Windhoek
      Beneficiary Reference: Your Municipal Account Number

NOTE: Pre-paid electricity units can be obtained from the different AVM purchasing pointd and at any FNB ATM

NOTE: New household owners or clients that have lost their Pre-paid card can get new cards at the various cash halls.

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