The division is tasked with the management of customer-facing service operations, aligning of ICT service to the ITIL, COBIT best-practice standards and managing operational efficiencies in all business areas. The division also manages the Service Helpdesk aimed at incident management, problem-solving management, and providing business support.
![COW](/wp-content/uploads/2024/03/COW-003650-CCMPP-Website-Redevelopment-Project-Background-Options2-min-scaled.jpg)